Human error is often quoted as the ‘source’ of many accidents. Whilst acknowledging that human error often triggers incidents, we emphasize that these human errors do not occur in isolation. They are influenced by external (organizational or environmental) factors. Rather than focusing on blaming the individual that made the error, our approach concentrates on the logical analyses of these ‘error inducing’ systemic influences. We believe that minimizing human error is far more effectively achieved by controlling the conditions humans work under.
We investigate the adverse organizational and environmental influences on human behavior. With this approach the underlying causes of an incident can be identified, enabling effective remedial measures to be taken.